Get to Know Us
Supporting the evolving needs of Primary Care
Wigan Borough Federated Healthcare CIC (WBFH) is a primary care federation dedicated to strengthening healthcare services, supporting general practice, and improving health outcomes across local communities. Working closely with GP practices, Primary Care Networks, NHS organisations, local authorities, voluntary sector partners, and community groups, we deliver innovative, patient-centred services that make a meaningful difference to people's lives.
Established with a commitment to supporting the sustainability of primary care, WBFH provides operational, workforce, governance, financial, and transformation support that enables healthcare organisations to focus on delivering high-quality patient care. From back-office services and workforce management to community outreach programmes and prevention initiatives, our work is designed to reduce pressure on frontline services while improving access, efficiency, and outcomes.
Our approach is simple: we listen, we collaborate, we co-design, and we deliver. By working alongside healthcare professionals, system partners, and local communities, we develop solutions that respond to real needs, reduce health inequalities, and bring services closer to people.
As a trusted delivery partner, we combine local knowledge, operational expertise, and strong partnerships to create sustainable healthcare services that support both current and future generations. Whether engaging communities through targeted health initiatives, developing the primary care workforce, or delivering practical support to GP practices, our focus remains on creating lasting impact across the populations we serve.
Our Vision
Our vision is to provide excellent, patient-centred healthcare services that improve outcomes and experiences across our communities, strengthen primary care, and create lasting impact. Through the expertise and dedication of our workforce, we support General Practice and wider system partners to deliver sustainable services, enhance health and wellbeing, and respond to the evolving needs of local populations.
Our Core Values
At the heart of everything we do are our values, which guide our decisions, shape our culture, and define how we work with patients, colleagues, partners, and communities:
Supportive - We work alongside practices, partners, and communities, providing practical help, encouragement, and solutions when they are needed most.
Compassionate - We put people first, approaching every interaction with care, understanding, and a commitment to improving lives.
Trust - We build strong relationships through honesty, reliability, and consistently delivering on our commitments.
Inclusive - We embrace diversity, value every voice, and strive to ensure our services are accessible and responsive to all communities.
Respect - We treat everyone with dignity, professionalism, and appreciation, recognising the value that each individual brings.
Transparency - We operate with openness and integrity, fostering confidence through clear communication and strong governance.
#Accountability - We take responsibility for our actions, maintain high standards, and continually seek opportunities to improve.
WBFH believes that the best solutions are designed with communities, not simply delivered to them. Through partnership working, innovation, and a commitment to excellence, we continue to support primary care, improve health outcomes, and create healthier, more connected communities across the region.
